Returns are accepted within 30 days of order fulfillment date. Item must not be excessively used, and if more than half the product has been used the item is not eligible for return. Product must be returned in original product packaging. Please email hello@roomone.ca to begin the return process.
Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed.
Once the item has been received by Room One, a refund will be issued to the original payment method used. Please allow up to 10 business days for the return to be reflected on your statement.
Important: Technology, skin devices, skin tools, micro-needling tools, and supplements are non-refundable, this includes Advanced Nutrition Programme, Bend Beauty, NuFACE devices, Omnilux devices, Environ micro-needling rollers and stamps, and Glacial Cryo Facial Tools. If you have an issue with these products please email hello@roomone.ca.