Returns & Exchanges

Returns & Exchanges

What is your return policy?

Returns are accepted within 30 days of order fulfillment date. Item must not be excessively used, and if more than half the product has been used the item is not eligible for return. Product must be returned in original product packaging. Please email returns@roomone.ca to begin the return process.

Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed.

Once the item has been received by Room One, a refund will be issued to the original payment method used. Please allow up to 10 business days for the return to be reflected on your statement.

Important: Technology, skin devices, skin tools, micro-needling tools, and supplements are non-refundable, this includes Advanced Nutrition Programme, Bend Beauty, NuFACE devices, Omnilux devices, Environ micro-needling rollers and stamps, and Glacial Cryo Facial Tools. If you have an issue with these products please email support@roomone.ca.

Do you offer price adjustments?

If an item you purchased has been discounted within 7 days of your original purchase date, we are happy to honour the price difference. Please email support@roomone.ca with your order number within 7 days of your original purchase date.

On the other hand, if you miss out on a promotion we will not be able to extend the discount. Be sure to subscribe to the newsletter to ensure you never miss a special offer as some of them are available for only a limited time.

Do you offer price matching?

Room One strives to offer the best incentives through sampling programs, loyalty points, and exclusive subscriber promotions. If you find an item on sale via another website, we are not able to price match at this time. Please be aware, that many websites which offer deep discounts on products may be retailing counterfeit or expired product, so please shop with trusted retailers to ensure product integrity.

My product has defective packaging, what can I do?

Please email support@roomone.ca with a description of your issue and an image and we will review and provide a solution.

I accidentally spilled/broke/lost my product, what can I do?

While we can definitely relate to how this feels, we can not replace or offer any incentive or refund for spilled, broken, or lost product. It is your responsibility to ensure your product is properly stored and looked after.

The product I used has caused a skin reaction, what should I do?

Please discontinue use of the product immediately and email support@roomone.ca with a description of what occurred (images of the reaction are also helpful). Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. You will work with a professional aesthetician to determine the cause of the reaction and a return or exchange will be arranged if needed.

My skin tech is glitching, who should I contact?

Email support@roomone.ca with your order number, along with a description of what the issue is. Please note the warranty period of your item. We will either be able to troubleshoot the issue or direct you to the correct contact to assist you.

What is your return policy?

Returns are accepted within 30 days of order fulfillment date. Item must not be excessively used, and if more than half the product has been used the item is not eligible for return. Product must be returned in original product packaging. Please email returns@roomone.ca to begin the return process.

Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed.

Once the item has been received by Room One, a refund will be issued to the original payment method used. Please allow up to 10 business days for the return to be reflected on your statement.

Important: Technology, skin devices, skin tools, micro-needling tools, and supplements are non-refundable, this includes Advanced Nutrition Programme, Bend Beauty, NuFACE devices, Omnilux devices, Environ micro-needling rollers and stamps, and Glacial Cryo Facial Tools. If you have an issue with these products please email support@roomone.ca.

Do you offer price adjustments?

If an item you purchased has been discounted within 7 days of your original purchase date, we are happy to honour the price difference. Please email support@roomone.ca with your order number within 7 days of your original purchase date.

On the other hand, if you miss out on a promotion we will not be able to extend the discount. Be sure to subscribe to the newsletter to ensure you never miss a special offer as some of them are available for only a limited time.

Do you offer price matching?

Room One strives to offer the best incentives through sampling programs, loyalty points, and exclusive subscriber promotions. If you find an item on sale via another website, we are not able to price match at this time. Please be aware, that many websites which offer deep discounts on products may be retailing counterfeit or expired product, so please shop with trusted retailers to ensure product integrity.

My product has defective packaging, what can I do?

Please email support@roomone.ca with a description of your issue and an image and we will review and provide a solution.

I accidentally spilled/broke/lost my product, what can I do?

While we can definitely relate to how this feels, we can not replace or offer any incentive or refund for spilled, broken, or lost product. It is your responsibility to ensure your product is properly stored and looked after.

The product I used has caused a skin reaction, what should I do?

Please discontinue use of the product immediately and email support@roomone.ca with a description of what occurred (images of the reaction are also helpful). Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. You will work with a professional aesthetician to determine the cause of the reaction and a return or exchange will be arranged if needed.

My skin tech is glitching, who should I contact?

Email support@roomone.ca with your order number, along with a description of what the issue is. Please note the warranty period of your item. We will either be able to troubleshoot the issue or direct you to the correct contact to assist you.