For online orders, skincare returns may be returned by mail for a full refund to the original payment method used (minus 10% restock fee) within 14 days of the delivery date.
Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed. If you prefer to drop-off your return to Room One directly - this may also be arranged.
Item(s) must be new, seals intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned.
Upon receiving your return, Room One will inspect the item(s) for return approval. Upon return approval, you'll receive an email confirming your return.
Please email firstname.lastname@example.org to initiate return process, include original order number and reason for return.
Important: Sales are final on all technology devices (Omnilux, NuFACE), costmetic rollers and stamps, gua sha tools, Glacial Cryo tools, vitamins/supplements, gift cards, and sale items. If you have an issue with these products please email email@example.com.