Shipping

Shipping

Where We Ship

We currently only ship within Canada.

Processing Times

Orders are generally processed within 24-48 hours of being received Monday to Friday. Once your order has been processed for shipping, you'll receive an Order Confirmation email, along with your tracking information.

Shipping Times & Costs

Complimenary Shipping*: Qualifying orders of $99 & up (excluding discounts and tax) will receive complimentary Canada Post Expedited Parcel™ shipping.

Canada Post Expedited Parcel™*: Shipping times will vary between 2-7 business days from processing of order depending on shipping location. A shipping cost of $15 will be applied at check-out for orders under $99 (excluding discounts and tax).

*While unlikely, shipping delays may occur due to peak seasons, holidays, unforeseen service delays, and weather conditions.

Curbside Pickup

Contactless curbside pickup is available if you wish to do local pickup from Room One in Mississauga, Ontario. Orders must still be placed online. Select Curbside Pickup at checkout. Once your order has been placed, please email hello@roomone.ca to schedule a date and time. Same-Day pickup is available in most cases.

Lost Parcel

If your tracking information is stalled and not showing updates, or if it is indicating your package was delivered but was not, email hello@roomone.ca.

Shipping Address Error

Failing to provide an accurate shipping address may result in the parcel being delivered to the wrong address, lost, or returned to Room One. If a parcel is returned to Room One and needs to be re-shipped due to the customer's error in inputting their address correctly, a $15 shipping fee will be required to resend the parcel via Canada Post Expedited Parcel™.

Sales Tax

You will be charged the applicable sales tax of your order sub-total based on the province you reside in.

Cancel Order

Once an order has been placed it cannot be cancelled. If you wish to inquire about cancelling an order, email hello@roomone.ca.

Where We Ship

We currently only ship within Canada.

Processing Times

Orders are generally processed within 24-48 hours of being received Monday to Friday. Once your order has been processed for shipping, you'll receive an Order Confirmation email, along with your tracking information.

Shipping Times & Costs

Complimenary Shipping*: Qualifying orders of $99 & up (excluding discounts and tax) will receive complimentary Canada Post Expedited Parcel™ shipping.

Canada Post Expedited Parcel™*: Shipping times will vary between 2-7 business days from processing of order depending on shipping location. A shipping cost of $15 will be applied at check-out for orders under $99 (excluding discounts and tax).

*While unlikely, shipping delays may occur due to peak seasons, holidays, unforeseen service delays, and weather conditions.

Curbside Pickup

Contactless curbside pickup is available if you wish to do local pickup from Room One in Mississauga, Ontario. Orders must still be placed online. Select Curbside Pickup at checkout. Once your order has been placed, please email hello@roomone.ca to schedule a date and time. Same-Day pickup is available in most cases.

Lost Parcel

If your tracking information is stalled and not showing updates, or if it is indicating your package was delivered but was not, email hello@roomone.ca.

Shipping Address Error

Failing to provide an accurate shipping address may result in the parcel being delivered to the wrong address, lost, or returned to Room One. If a parcel is returned to Room One and needs to be re-shipped due to the customer's error in inputting their address correctly, a $15 shipping fee will be required to resend the parcel via Canada Post Expedited Parcel™.

Sales Tax

You will be charged the applicable sales tax of your order sub-total based on the province you reside in.

Cancel Order

Once an order has been placed it cannot be cancelled. If you wish to inquire about cancelling an order, email hello@roomone.ca.