Appointments are exclusively booked online via the Book Now link in the navigation. Should you have questions or require assistance with booking please email hello@roomone.ca.

All clients must have a valid credit card on file in order to book via Room One's online booking system. This credit card is kept on file in order to adhere to the Cancellation Policy.

We've all been there, but if you see you are going to be late to your booking, please call Room One at 416-839-6039 as soon as possible. Please note that arriving to your appointment late will result in a shortened treatment time since a set amount of time is allotted for your visit. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 15-minutes late, your appointment will be cancelled and your credit card on file will be charged a $50 cancellation fee.

You are welcome to access your account via the online booking system and make any changes to your booking, including rescheduling or cancelling your appointment. Please be aware that a cancellation fee of $50 will be charged to your credit card on file if you need to cancel within less than 24-hours before your booking.

If you forget your appointment and don't show up, this is considered a no show. If this occurs your credit card on file will be charged a $50 cancellation fee.

We consistently provide an environment for our staff and for our clients that is health aware, safe, clean, and disease free. We ask clients to please cancel and reschedule their booking if they are not well, whether or not symptoms are mild or severe. Coming into Room One when you are unwell puts staff and other clients at risk of exposure to also becoming sick. Should you be sick at your booking, or exhibit signs of illness, you will be asked to go home and reschedule for when you're feeling better. If your booking is within less than 24-hours and you are unwell, please contact Room One directly at 416-839-6039.

A client must wear a mask upon arrival and departure of their booking. The mask will be removed for skin analysis and treatment, but must be worn as per COVID-19 policies.

At this time we do not require proof of vaccination in order to receive a treatment.

Sanitization is a top priority at Room One. We use professional medical grade disinfectants, sanitizers, sterilant, and Health Canada outlined chemicals to clean all tools, equipment, and surfaces. Tools are never reused before they are thoroughly cleaned. All linens are thoroughly cleaned and disinfected after each use. No linens are ever reused before they are thoroughly cleaned. If at any time an item cannot be cleaned after use it is disposed of.

Skin consult and treatment consent forms must be filled out by all clients. This information is collected in order to ensure we have a clear understanding of your medical history, medications, active topicals being used, allergies, recent surgeries, etc. This will enable us to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and will abide to all privacy laws.  

If under the age of 18, we will require a parent or guardian to be present at your initial skin consult before your facial treatment. If you're under the age of 15, we will require a parent or guardian to be present at all times during your visit.

Infants and children are not permitted to attend bookings. We cannot monitor them throughout the duration of your visit, and for their safety and sanity, and in order for your to thoroughly enjoy your time in-studio we ask that children remain home.

You may be asked to remove jewelry for some treatments - they are placed in the jewelry tray in the treatment room. Room One does not assume liability for lost or forgotten personal items. If an item is forgotten and/or lost it is not Room One’s responsibility to reimburse or replace your item. If you realize you have forgotten an item, or are contacted about a forgotten item, it is highly recommended you pick it up at your earliest convenience.

Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the spa industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.

We accept Cash, Visa, MasterCard, AMEX, Interac, and Cash. Taxes and gratuities are not included in the service price.

Appointments are exclusively booked online via the Book Now link in the navigation. Should you have questions or require assistance with booking please email hello@roomone.ca.

All clients must have a valid credit card on file in order to book via Room One's online booking system. This credit card is kept on file in order to adhere to the Cancellation Policy.

We've all been there, but if you see you are going to be late to your booking, please call Room One at 416-839-6039 as soon as possible. Please note that arriving to your appointment late will result in a shortened treatment time since a set amount of time is allotted for your visit. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 15-minutes late, your appointment will be cancelled and your credit card on file will be charged a $50 cancellation fee.

You are welcome to access your account via the online booking system and make any changes to your booking, including rescheduling or cancelling your appointment. Please be aware that a cancellation fee of $50 will be charged to your credit card on file if you need to cancel within less than 24-hours before your booking.

If you forget your appointment and don't show up, this is considered a no show. If this occurs your credit card on file will be charged a $50 cancellation fee.

We consistently provide an environment for our staff and for our clients that is health aware, safe, clean, and disease free. We ask clients to please cancel and reschedule their booking if they are not well, whether or not symptoms are mild or severe. Coming into Room One when you are unwell puts staff and other clients at risk of exposure to also becoming sick. Should you be sick at your booking, or exhibit signs of illness, you will be asked to go home and reschedule for when you're feeling better. If your booking is within less than 24-hours and you are unwell, please contact Room One directly at 416-839-6039.

A client must wear a mask upon arrival and departure of their booking. The mask will be removed for skin analysis and treatment, but must be worn as per COVID-19 policies.

At this time we do not require proof of vaccination in order to receive a treatment.

Sanitization is a top priority at Room One. We use professional medical grade disinfectants, sanitizers, sterilant, and Health Canada outlined chemicals to clean all tools, equipment, and surfaces. Tools are never reused before they are thoroughly cleaned. All linens are thoroughly cleaned and disinfected after each use. No linens are ever reused before they are thoroughly cleaned. If at any time an item cannot be cleaned after use it is disposed of.

Skin consult and treatment consent forms must be filled out by all clients. This information is collected in order to ensure we have a clear understanding of your medical history, medications, active topicals being used, allergies, recent surgeries, etc. This will enable us to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and will abide to all privacy laws.  

If under the age of 18, we will require a parent or guardian to be present at your initial skin consult before your facial treatment. If you're under the age of 15, we will require a parent or guardian to be present at all times during your visit.

Infants and children are not permitted to attend bookings. We cannot monitor them throughout the duration of your visit, and for their safety and sanity, and in order for your to thoroughly enjoy your time in-studio we ask that children remain home.

You may be asked to remove jewelry for some treatments - they are placed in the jewelry tray in the treatment room. Room One does not assume liability for lost or forgotten personal items. If an item is forgotten and/or lost it is not Room One’s responsibility to reimburse or replace your item. If you realize you have forgotten an item, or are contacted about a forgotten item, it is highly recommended you pick it up at your earliest convenience.

Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the spa industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.

We accept Cash, Visa, MasterCard, AMEX, Interac, and Cash. Taxes and gratuities are not included in the service price.