Appointments are exclusively booked online via the Book Now link in the navigation. Should you have questions or require assistance with booking please email us at hello@roomone.ca or call the studio Wednesday through Saturday at 416-839-609.

Please note that cancellations within 48-hours of less of your appointment are subject to a cancellation fee.

CANCELLATION POLICY

A 48-HOUR CANCELLATION POLICY is in place to accommodate the high booking demand and ensure our clients, including you, have a fair chance to book. We require a credit card to hold all bookings, and we kindly ask that you cancel your appointment 48-HOURS OR MORE in advance. Multiple reminders are sent before your booking to ensure you have time to make changes if needed. Please cancel within the specified time to avoid a charge for the full price of the treatment. If you NO-SHOW your booking, your credit card on file will be charged the full price of the treatment.

NO SHOW

If you do not show up for your booking, your credit card on file will be charged the full price of the treatment.

REPEAT CANCELLATIONS

If you make multiple bookings to "hold" future booking dates in our limited schedule and repeatedly cancel them, we reserve the right to cancel all your future bookings, as we aim to hold dates for our regular clients.

LATE

Please note that arriving late for your booking will result in a shortened service, but the full price of the treatment will be charged. If you'll be late for your booking, please call/text 416-839-6039 as soon as possible. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 20 minutes late, your appointment will be cancelled, and your credit card on file will be charged as per our cancellation policy.

SICK

We ask clients to reschedule their bookings if they're unwell. Your health and safety and that of our staff and other clients are of utmost importance to us. Coming into Room One when you are unwell puts everyone at risk of exposure to becoming sick. Please call the studio at 416-839-6039 should you need to cancel due to illness.

All clients must have a valid credit card on file in order to book via Room One's online booking system. This credit card is kept on file in order to adhere to the Cancellation Policy.

Please note that arriving late for your booking will result in a shortened service, but the full price of the treatment will be charged. If you'll be late for your booking, please call/text 416-839-6039 as soon as possible. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 20 minutes late, your appointment will be cancelled, and your credit card on file will be charged as per our cancellation policy.

You may update your booking and make changes via the online booking system or by calling the studio at 416-839-6039. Please be aware that a cancellation fee will be charged to your credit card on file if you cancel within less than 48-hours or are a no-show to your booking.

If you forget your appointment and don't show up, this is considered a no-show. If you do not show up for your booking or cancel within 48-hours or less, your credit card on file will be charged the full price of the treatment.

Skin consult and treatment consent forms must be filled out by all clients. This information is collected in order to ensure we have a clear understanding of your medical history, medications, active topicals being used, allergies, recent surgeries, etc. This will enable us to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and will abide to all privacy laws.  

If under the age of 18, we will require a parent or guardian to be present at your initial skin consult before your facial treatment. If you're under the age of 15, we will require a parent or guardian to be present at all times during your visit.

Infants and children are not permitted to attend bookings. We cannot monitor them throughout the duration of your visit, and for their safety and sanity, and in order for your to thoroughly enjoy your time in-studio we ask that children remain home.

You may be asked to remove jewelry for some treatments - they are placed in the jewelry tray in the treatment room. Room One does not assume liability for lost or forgotten personal items. If an item is forgotten and/or lost it is not Room One’s responsibility to reimburse or replace your item. If you realize you have forgotten an item, or are contacted about a forgotten item, it is highly recommended you pick it up at your earliest convenience.

Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the spa industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.

We accept Cash, Visa, MasterCard, AMEX, Debit, and Cash. Taxes and gratuities are not included in the service price.

Appointments are exclusively booked online via the Book Now link in the navigation. Should you have questions or require assistance with booking please email us at hello@roomone.ca or call the studio Wednesday through Saturday at 416-839-609.

All clients must have a valid credit card on file in order to book via Room One's online booking system. This credit card is kept on file in order to adhere to the Cancellation Policy.

Please note that cancellations within 48-hours of less of your appointment are subject to a cancellation fee.

CANCELLATION POLICY

A 48-HOUR CANCELLATION POLICY is in place to accommodate the high booking demand and ensure our clients, including you, have a fair chance to book. We require a credit card to hold all bookings, and we kindly ask that you cancel your appointment 48-HOURS OR MORE in advance. Multiple reminders are sent before your booking to ensure you have time to make changes if needed. Please cancel within the specified time to avoid a charge for the full price of the treatment. If you NO-SHOW your booking, your credit card on file will be charged the full price of the treatment.

NO SHOW

If you do not show up for your booking, your credit card on file will be charged the full price of the treatment.

REPEAT CANCELLATIONS

If you make multiple bookings to "hold" future booking dates in our limited schedule and repeatedly cancel them, we reserve the right to cancel all your future bookings, as we aim to hold dates for our regular clients.

LATE

Please note that arriving late for your booking will result in a shortened service, but the full price of the treatment will be charged. If you'll be late for your booking, please call/text 416-839-6039 as soon as possible. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 20 minutes late, your appointment will be cancelled, and your credit card on file will be charged as per our cancellation policy.

SICK

We ask clients to reschedule their bookings if they're unwell. Your health and safety and that of our staff and other clients are of utmost importance to us. Coming into Room One when you are unwell puts everyone at risk of exposure to becoming sick. Please call the studio at 416-839-6039 should you need to cancel due to illness.

Please note that arriving late for your booking will result in a shortened service, but the full price of the treatment will be charged. If you'll be late for your booking, please call/text 416-839-6039 as soon as possible. Please account for transit time and plan for possible delays due to weather and traffic. Should you arrive more than 20 minutes late, your appointment will be cancelled, and your credit card on file will be charged as per our cancellation policy.

You may update your booking and make changes via the online booking system or by calling the studio at 416-839-6039. Please be aware that a cancellation fee will be charged to your credit card on file if you cancel within less than 48-hours or are a no-show to your booking.

If you forget your appointment and don't show up, this is considered a no-show. If this occurs your credit card on file will be charged the $200 cancellation fee.

Skin consult and treatment consent forms must be filled out by all clients. This information is collected in order to ensure we have a clear understanding of your medical history, medications, active topicals being used, allergies, recent surgeries, etc. This will enable us to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and will abide to all privacy laws.  

If under the age of 18, we will require a parent or guardian to be present at your initial skin consult before your facial treatment. If you're under the age of 15, we will require a parent or guardian to be present at all times during your visit.

Infants and children are not permitted to attend bookings. We cannot monitor them throughout the duration of your visit, and for their safety and sanity, and in order for your to thoroughly enjoy your time in-studio we ask that children remain home.

You may be asked to remove jewelry for some treatments - they are placed in the jewelry tray in the treatment room. Room One does not assume liability for lost or forgotten personal items. If an item is forgotten and/or lost it is not Room One’s responsibility to reimburse or replace your item. If you realize you have forgotten an item, or are contacted about a forgotten item, it is highly recommended you pick it up at your earliest convenience.

Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the spa industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.

We accept Cash, Visa, MasterCard, AMEX, Debit, and Cash. Taxes and gratuities are not included in the service price.