We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, item(s) must be new, sealed, intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Complimentary samples do not need to be returned.
To begin your return process please email email@example.com and include your reason for return and your order number.
Room One will provide a return shipping label to you via email. The shipping label will expire within 48 hours. Please ensure you ship out your return item(s) in a timely manner as another shipping label will not be provided free of charge.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus 10% restock fee), and receive a confirmation email.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Important: SALES ARE FINAL on all gift cards, final sale items, technology devices, facial tools, and supplements.