We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, item(s) must be new, sealed, intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Complimentary samples do not need to be returned.

To begin your return process please email hello@roomone.ca and include your reason for return and your order number.

Room One will provide a return shipping label to you via email. The shipping label will expire within 48 hours. Please ensure you ship out your return item(s) in a timely manner as another shipping label will not be provided free of charge.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus 10% restock fee), and receive a confirmation email.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@roomone.ca.

Important: SALES ARE FINAL on all gift cards, final sale items, technology devices, facial tools, and supplements.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, item(s) must be new, sealed, intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Complimentary samples do not need to be returned.

To begin your return process please email hello@roomone.ca and include your reason for return and your order number.

For in-studio returns, item(s) must be brought to the studio. Room One will inspect the item(s) for return approval. Upon return approval, you'll be issued a refund to your orginal payment method. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@roomone.ca.

Important: SALES ARE FINAL on all gift cards, final sale items, technology devices, facial tools, and supplements.

In the unlikely event that a skincare product has caused a reaction, please discontinue use of the product immediately and email hello@roomone.ca with your order number, and an image and description of your reaction. Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. We will work together to determine the cause of your reaction, and a return or exchange will be arranged if needed.

We always strive to deliver the best quality of packaging and skincare. Please inspect your order upon reception and contact us immediately at hello@roomone.ca if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, item(s) must be new, sealed, intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Complimentary samples do not need to be returned.

To begin your return process please email hello@roomone.ca and include your reason for return and your order number.

Room One will provide a return shipping label to you via email. The shipping label will expire within 48 hours. Please ensure you ship out your return item(s) in a timely manner as another shipping label will not be provided free of charge.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus 10% restock fee), and receive a confirmation email.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@roomone.ca.

Important: SALES ARE FINAL on all gift cards, final sale items, technology devices, facial tools, and supplements.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, item(s) must be new, sealed, intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Complimentary samples do not need to be returned.

To begin your return process please email hello@roomone.ca and include your reason for return and your order number.

For in-studio returns, item(s) must be brought to the studio. Room One will inspect the item(s) for return approval. Upon return approval, you'll be issued a refund to your orginal payment method. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@roomone.ca.

Important: SALES ARE FINAL on all gift cards, final sale items, technology devices, facial tools, and supplements.

In the unlikely event that a skincare product has caused a reaction, please discontinue use of the product immediately and email hello@roomone.ca with your order number, and an image and description of your reaction. Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. We will work together to determine the cause of your reaction, and a return or exchange will be arranged if needed.

We always strive to deliver the best quality of packaging and skincare. If you receive an item that is damaged or defective, please email hello@roomone.ca with an image and description of your issue, and we will be happy to resolve it.